Contact us

Why is there a charge
On my card statement?

You are here because You have seen a charge on your card statement from us and don’t recognise the charge.

Who are we? We run an online dating company which you have joined.

CreditCard A Note on Chargebacks and Fraudulent Transactions:

All chargebacks are thoroughly investigated and we will work closely with your bank to help you if you have been a victim of fraud. However if this is not an unrecognised charge and you simply want this refunded please feel free to contact our 24/7 billing team on the information below.

Accounts Who are we and why are we on your card statement?

Here at Date Connected we run a premium online dating service, helping you find the perfect match. We have appeared on your statement as someone has ordered our services using your details.

Cash I have no idea who this is, how do I get my money back?

Please email our billing team and provide with as much detail as possible so we can locate the charge on your card. We will investigate and respond to ALL inquiries within 1 business day.

Contact us

Please enter your name and email below with a message including dates and amounts shown on your statements.

Please contact us if you have a charge which you do not recognise and we will look into this for you as our top priority.

I confirm I am entering my name and email for you to reply to my request for information.

Please contact 1866 307 6432

If you do not recognise the charge

Or alternatively please contact one of our Unrecognised Charge Managers who will issue a refund immediately on: charges@date-payment.com